By law, the goods we sell must be as described, of satisfactory quality and fit for purpose. We don’t offer an extra guarantee of our own on top of this. If a guarantee was already included with something you bought before, it still applies on its original terms.
If something is wrong
- Email sales@toolbuyer.co.uk, write to First Point Midlands Ltd, 52a Lichfield Road, Brownhills WS8 6HT, or use our online returns page.
- Give your order number (or other proof of purchase) and tell us what’s wrong. Photos help.
- We may ask for reasonable evidence, or to see the item. You don’t need the original receipt or box.
- Please contact us before sending anything back, so we can arrange the return or collection.
- Stop using the item if using it could be unsafe or make the damage worse.
What we’ll do
We will put things right as the law requires, and pay the reasonable costs of returning or redelivering the goods that the law says we must pay.
These rights are separate from change-of-mind returns and don’t end after 30 days. If you bought for a business, clauses 7 and 9 of our Trade Account Terms apply. Nothing on this page takes away your legal rights.