Every ToolBuyer account comes with a free loyalty card. You earn points on every order, and they come off your next website order automatically. 1 point = 1p. It’s free, and all you need is an account.
How it works in 3 steps
- Create a free accountGet 200 sign-up points (£2) straight away, plus a code for 10% off your next order of £25 or more. You can do it in one click after you check out.
- Shop as normalEarn 1 point for every £1 you spend on items. Points are added when we dispatch your order. Bought from us on eBay, OnBuy, Temu or another marketplace (not Amazon)? Claim the points and get a code for 10% off your next website order of £25 or more.
- Save on your next orderOn website orders of £25 or more, your points come off at checkout automatically, up to half (50%) of your basket. Any points left over stay on your account for next time.
Example
Sign-up: 200 points+Spend £150: 150 points=350 points (£3.50)
Next order £60: £3.50 off (all 350 points). Points can pay for up to half of the basket, so up to £30 on a £60 order.
Points from our old website
If you had points on our old website, we’ve moved them to your account here at the same value: each old point (worth 3p) has become three new points (1p each), so 100 old points are now 300 points, still worth £3.
- Moved points never expire.
- You can use them once your total balance reaches 300 points (£3), the same as the old 100-point minimum.
- The £25 minimum basket and 50% limit don’t apply to moved points.
- If we refund an item you paid for with moved points, we put them back with no expiry date.
Your old website password won’t work here: use Lost your password? with the same email address to set a new one, then check your balance in My account. Full details are in the points terms.
Your questions answered
Where can I see my points?
Sign in and go to My account > My points. You’ll see your loyalty card, your balance, what it’s worth, and a history of every point added or taken off.
How do I use my points?
You don’t need to do anything. When you’re signed in and your basket is £25 or more (including VAT), your points come off at checkout, up to half (50%) of the basket. You’ll see the line “Loyalty points” in your basket and at checkout.
Saving up for something bigger? Go to My points and tap “Save my points for later”. You can switch it back on at any time.
Can I use points with a discount code or trade prices?
No. Points can’t be used on the same order as a discount code, or with trade account prices. Your points stay on your account for your next order.
How does the 10% off code work?
You get one code for 10% off your next order of £25 or more on our website: when you open an account, or when you claim a marketplace order (no account needed). We email it to you. Type it in the basket or at checkout. It works once, on an order of £25 or more (including VAT), placed with the same email address. There’s no maximum saving. You can’t use points on that order, but you still earn points on it. One code per customer.
When do my points arrive?
When we dispatch your order, usually the same or next working day. Your order confirmation page tells you how many points you’ll get.
I bought from you on eBay, OnBuy, Temu or another marketplace. Can I get points?
Yes. Go to toolbuyer.co.uk/claim and enter the order number and delivery postcode from your invoice, plus your email. We’ll email you a link to confirm. You get the points for the order and a code for 10% off your next website order of £25 or more, with no account needed. Open a free account and we’ll add 200 sign-up points too. Until then, your points are kept for your email address for 90 days. Claims must be made within 90 days of ordering. Amazon orders can’t be claimed.
Can I earn points for a review?
Yes. Leave a review on our website for a product you bought from us (on our website, or in a marketplace order you’ve claimed) and get 50 points, whatever star rating you give. One review per product earns points. Reviews that earned points are marked “Reviewer received loyalty points”.
Do I earn points on delivery charges?
No. Points are for the items only, after any discount. Delivery isn’t included.
What happens if I return something or get a refund?
The points you earned for the refunded items are taken off your balance, and any points you used towards them go back on your account. Points are never taken back for a delivery refund, and we never take back more than the order earned you.
What if my order is cancelled?
Any points you used on it go back on your account. If it’s cancelled after dispatch, the points you earned for that order are taken back.
I used points on an order that I then returned. What happens?
We refund the money paid for the returned goods, back to your card or PayPal, and restore the points used towards them. Points are not normally paid out in cash. We also reverse points earned on the refunded goods. For a partial return, the points restored are in proportion to the amount refunded. Restored points last 12 months from the day they go back on your account.
I checked out as a guest. Can I still get points?
Yes. Create an account with the same email address you used for your order, within 90 days. We’ll add the points for your dispatched orders from the last 90 days, plus your 200 sign-up points and a code for 10% off your next order of £25 or more.
I found a points code in my parcel. How do I use it?
Go to My account > My points and type the code into “Got a points code?”. Or scan the QR code with your phone camera, sign in, and it’s filled in for you.
Do points run out?
Yes, points last 12 months from the day they were added. When you use points, your oldest ones are used first.
Can I swap points for cash?
No. Points have no cash value and can only be used as money off a ToolBuyer website order.
Full terms are on the claim page. We may change or end the scheme for future points with reasonable advance notice. Points already earned keep their value and the redemption conditions that applied when they were earned until they expire.