Some of our products are marked “Age-restricted item – 18+ only”. The person placing an order containing these items must be 18 or over and pass our age and identity check before we accept the order. The parcel will only be handed to someone aged 18 or over.
Proving your age: two ways
- The quick way: online, before you pay (about 2 minutes). At checkout, press “Confirm my age now”. You take a photo of your passport or UK photocard driving licence and a selfie with Didit, an identity checking company. Our Privacy Notice explains what information is used, what we keep and when it’s deleted.
- Can’t do the online check? Choose “Email us your ID instead” under the button. You pay as normal, then email us two photos (see below). We can only accept and send your order after the check has been passed.
Emailing us your ID
- A photo of your own passport, UK driving licence or PASS card, showing your name, date of birth and photo clearly. For a personal order, the name must match the buyer’s name. For a business order, give the business name and the name of the person placing the order. That person must use their own ID.
- A photo of you holding it next to your face.
Email both photos to sales@toolbuyer.co.uk with your order number in the subject (for example “Order 12345”). We hold your order until we’ve checked them, and we check them as soon as we can.
- If we don’t get the photos within 7 days of your order, we cancel the order and refund everything you paid.
- We also cancel and refund if we can’t complete the check, or it shows the person is under 18.
- Passing the check doesn’t on its own mean we’ve accepted your order. Our Terms and Conditions explain when an order is accepted and sent.
Our Privacy Notice explains how we handle the photos and check records.
On delivery
- 18+ items go by a delivery service with an age check. The parcel will only be handed to someone aged 18 or over, who may be asked for photo ID.
- They can’t be left in a safe place or a parcel locker.
- We can only send them to addresses in England, Scotland, Wales and Northern Ireland: not to PO boxes, parcel lockers, the Channel Islands, the Isle of Man or abroad.
Adult delivery items
A few items, such as some cordless garden cutting tools, don’t need an ID check when you order, but must be received by someone aged 18 or over. They’re marked “Adult delivery (18+ to receive)” and are delivered in the same way as 18+ items above.
Click & Collect
You can collect 18+ items from Brownhills WS8. They will only be handed to someone aged 18 or over, so please bring photo ID. If someone collects for you, they must be 18 or over and bring your order number.
Changing the delivery address
- You can only ask before we send your order, by email or using “Change address” for your order.
- The order must stay in the name of the person who passed the age check (and the same business, for business orders).
- The new address must be in England, Scotland, Wales or Northern Ireland, and not a PO box, locker or pick-up point.
- We may need to do more checks, and we’ll confirm any change by email. The parcel still goes by an age-checked service.
- We can’t redirect a parcel once it’s been sent. This doesn’t stop you collecting it from the carrier with an age check after a missed delivery, or using our Click & Collect.
Questions
Please email sales@toolbuyer.co.uk.