FAQs

No. You can check out as a guest. After you pay, you can create an account in one click to track orders and collect loyalty points.

By debit or credit card, PayPal, Apple Pay or Google Pay. Card payments are handled securely by PayPal, so we never see your card details.

Apple Pay and Google Pay aren’t available for baskets with 18+ items, because those need an ID check first.

Yes, all prices include VAT. Trade account holders see prices without VAT while they’re signed in.

Yes. We’re VAT registered and every order comes with a VAT invoice. If you need another copy, email us with your order number.

Email sales@toolbuyer.co.uk as soon as you can with your order number, or use “Change address” or “Request to cancel” for your order in My account or on our online request page.

For order changes, ask before we send the order. A change is not guaranteed and only happens when we confirm it in writing.

Before we accept your order, you can withdraw it. If you buy as a consumer, you can also cancel during your legal cancellation period, even if we’ve already sent the goods. A valid legal cancellation does not need our approval. See Returns and refunds for the cancellation periods and exceptions. Business purchases follow our Trade Account Terms.

UK delivery: Royal Mail Tracked 48 is free, Royal Mail Tracked 24 is £2.99, and next day courier is £6.99. Larger items go free by courier. Full details are on our Delivery page.

Order by 8am UK time on a working day, Monday to Friday excluding bank holidays in England and Wales, and we usually send it the same day. Later orders usually go the next working day. Each product page and the checkout show an estimated delivery date.

18+ items are sent on the same timescale once the age check has been passed. We can’t accept or send those orders until then, and we may hold an order while we make further checks, so it can take longer.

We email you a tracking link when your order is dispatched. You can also use Track your order, or My account > Orders if you have an account.

Yes, for free from Brownhills, Walsall WS8. Choose Click & Collect at checkout and wait for our “ready to collect” email before you come, Monday to Friday, 9am to 4pm. The full address is in your order confirmation. See Click and collect.

Yes, for smaller items by Royal Mail International Tracked: Europe (outside the EU) £13.49, rest of the world £16.99. We are not sending to EU countries or the USA at the moment. Each product page shows “International tracked” or “UK delivery only”. Large or heavy items, items with batteries and 18+ items are UK only, and there are a few countries we can’t send to. Your country may charge import tax or duty when the parcel arrives. See Delivery for the full list.

Some tools, such as knives and some bladed items, can only be sold to adults aged 18 or over. You can confirm your age online before you pay, with Didit, an identity verification company: you take a photo of your passport or UK photocard driving licence and a selfie, and it takes about 2 minutes. We only get a pass or fail.

Can’t do the online check? Choose “Email us your ID instead” at checkout. After you order, email sales@toolbuyer.co.uk a photo of your ID and a photo of you holding it, with your order number. We send your order once we’ve checked them. No photos within 7 days means an automatic full refund.

By Royal Mail Tracked with an age check, to UK addresses only. The parcel is only handed to someone aged 18 or over, who may be asked for photo ID. It can’t be left in a safe place. You can also collect it from Brownhills with photo ID. See Age-restricted products.

Some items, such as some cordless garden cutting tools, don’t need an ID check when you order, but they’re sent with a delivery service that checks age. Someone aged 18 or over, with photo ID if asked, must be there to receive the parcel. UK addresses only, not PO boxes or parcel lockers.

If you buy as a consumer, you normally have 14 days after delivery to tell us you want to cancel, or longer if the law says so. See Returns and refunds for any exceptions. Then send the goods back without unnecessary delay, and within 14 days after the day you tell us, unless we’ve offered to collect them. We refund you without unnecessary delay and within 14 days of getting them back, or of you showing us proof you sent them, if that’s sooner. If we’ve offered to collect the goods, or haven’t sent them yet, we refund without unnecessary delay and within 14 days after the day you tell us you are cancelling.

If you first tell us after your legal cancellation period has ended, you can still use our extra offer by telling us in writing within 30 days after the day of delivery. The goods must meet the conditions in Returns and refunds, including being unused, not fitted, undamaged and complete, in their original packaging so we can sell them as new. Follow that policy’s deadline for sending them back. Use a tracked service unless returning in person or we agree another way. If you arrange the return, the goods are your responsibility until we receive them, except for loss or damage we cause. If we arrange collection, our responsibility starts when our carrier collects them. We check the goods and refund the price you paid for them within 14 days after receipt if they meet the conditions. Original delivery and return postage are not refunded under this offer.

You normally pay the return postage when you change your mind. Large items may need a courier, which you can arrange yourself. Costs and full details, including trade returns, are in Returns and refunds. Start a return on our online returns page.

Email sales@toolbuyer.co.uk with your order number and tell us what’s wrong, or use our online returns page. Photos help. We’ll put it right as the law requires and pay the return or delivery costs the law says we must pay. Please tell us about damage in transit as soon as you can, ideally within 72 hours, so we can look into it. Telling us later doesn’t take away your legal rights. See Faulty goods: your legal rights.

You earn 1 point for every £1 you spend on items, plus 200 sign-up points and a code for 10% off your next order of £25 or more when you create an account. 1 point = 1p. On website orders of £25 or more, your points come off at checkout automatically, up to half (50%) of your basket. Points last 12 months. Bought from us on a marketplace (not Amazon)? Claim your points and get a code for 10% off your next website order of £25 or more. See Loyalty points for the full guide.

Yes. Garages, workshops, builders and other trade customers can open a free trade account. You see prices without VAT while signed in. Apply for a trade account.

ToolBuyer is the trading name of First Point Midlands Ltd, a UK VAT-registered company. We’ve been selling tools for around 15 years, with over 1.3 million items sold. See About us.