We’re a small UK team and real people answer the phone.
- Email: sales@toolbuyer.co.uk. For order changes, cancellations, returns, faults and complaints, please email or write to us, so we both have a written record. You can also use our online returns page. You can still contact us any other way the law allows.
- Complaints: complaints@toolbuyer.co.uk. This goes straight to the same team, so you only need to send it once.
- Phone: 0333 5333 400, Monday to Friday, 9am to 5pm, for questions about products and the website.
- Deaf, hard of hearing or speech impaired? Email us, or call through Relay UK: dial 18001 then our number.
Click & Collect: 52a Lichfield Road, Brownhills, Walsall WS8 6HT. Monday to Friday, 9am to 4pm (closed on bank holidays in England and Wales). Please wait for your “ready to collect” email before you travel. How Click & Collect works
Postal and returns address: First Point Midlands Ltd, trading as ToolBuyer, 52a Lichfield Road, Brownhills, Walsall, West Midlands WS8 6HT. To use your legal right to cancel, you don’t need our approval, a return number or a form. For faulty or wrong items, please contact us first so we can arrange the return or collection.
Company details
First Point Midlands Ltd, trading as ToolBuyer. Registered in England and Wales, company number 08402282. VAT number GB 182 7348 85. Registered office: Albany House, Temple Court, Temple Way, Coleshill, Warwickshire B46 1HH.